CREATING AN EXCEPTIONAL CUSTOMER EXPERIENCE

with Tim Peter, Founder & President at Tim Peter & Associates

An omni-channel strategy rules because your customers don’t have an off switch anymore.

Businesses need to replace traditional customer service response with proactive customer experiences or they won’t survive.

In this webinar we will:

• Look at your Digital Customer Service Strategy
• Identify your objectives
• Understand where you are today
• Determine how to get where you, and your customers, want you to be

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