Creating an Exceptional Customer Experience – How Do You Know It's Working

Thu 3:00 PM to 5:00 PM
Topic: Customer Relations

(Third session in the series)

Though the use of qualitative and quantitative analytics, we will explore the various ways in which you can know the level of your customers’ satisfaction.

We’ll share the common mistakes made and strategies to avoid them. We’ll help you determine what to use as your metrics and key performance indicators so you will know your customer service efforts are working.

Fee: No Cost