Fundamentals of Customer Service

This event has been canceled

Fundamentals of Customer Service It’s a fact: 96% of unhappy customers don’t complain to the source, but they do spread their dissatisfaction with a product, service or business by complaining to family, friends, co-workers and anyone who will listen. This negative word-of-mouth can be very harmful to your business. In this course, learn how to analyze customer service snafus, improve customer service skills and turn complaints into service opportunities with a positive impact (3 hours). Course fee: $59 CRN 50152 Mon Oct 19 6:00 pm - 9:00 pm

Fee: $ 59.00

www.sbdcrvcc.com