Fundamentals of Customer Service

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Fundamentals of Customer Service SBCE It’s a fact: 96% of unhappy customers don’t complain to the source, but they do spread their dissatisfaction with a product, service or business by complaining to family, friends, co-workers and anyone who will listen. This negative word-of-mouth can be very harmful to your business. In this course, learn how to analyze customer service snafus, improve customer service skills and turn complaints into service opportunities with a positive impact (3 hours). Registration is required. Course fee: Free CRN 60074 Mon Mar 7 6:00 pm - 9:00 pm

Fee: No Cost